You can return your items within 14 days of receipt of your shipment.

They must be in original condition for clothing, unwashed and unwornIn the original packaging.

Sale items or free gifting is not returnable.

Original shipping charges are non-refundable

*Due to Covid-19 there are delays in delivering times within Australia Post both domestic and international. We apologise for any inconveniences.  

All orders are sent via Australia Post.

Shipping Rates

Up to $100

Standard Shipping: $5

Express Shipping: $8

$100 and over

Standard Shipping:  FREE

Express Shipping:  FREE

International

International shipping is at a flat rate of $36 to all locations.

Shipping Times

Orders placed by 1pm AEST on a business day, will be dispatched that day. Orders placed after 1pm will be dispatched the following business day. Orders placed on weekends or a Public Holiday will be dispatched on the following business day. 

Destination Approximate Shipping Time

Australian Capital Cities

1 - 3 business days

Australian Regional Areas

2 - 7 business days

International

7 - 21 days

Upon ordering, You will receive an order confirmation via the email address you provided. If you do not receive this notification within 2 hours, please contact us and we will respond within 24 hours. Please note, international orders may be liable for import and/or customs duties and are the responsibility of the customer. Unfortunately this can sometimes cause delays beyond original delivery estimates.

*Please note during sale times there is no free shipping with any orders. 

We are happy to offer a store credit to the value of the returned item(s), on change of mind purchases, providing the returned item(s) was not on sale or discounted at the time of purchase, and is received:

In original condition - unworn, unused, unwashed and undamaged.With all tags, stickers and any protective packaging attached and intact.In the original, undamaged product packaging.With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).Refund Policy

We will only offer a refund if the garment is faulty and beyond repair. If an item is returned and not deemed faulty by our team, you will not be refunded, and any costs that were incurred to return the product(s) for review will not be refunded.

Please note

Due to hygiene reasons, intimates cannot be returned unless the product is faulty beyond repair where we will seek to exchange for a replacement or store credit.

Please be careful when purchasing as we do not provide refunds.

Items purchased on sale or discounted are final sale. Therefore returns, exchanges or a credit note will not be issued.

Enter your order number and email address in the fields above and click Start. Follow the instructions and select the items you want to returnYou will get a confirmation email with the shipping guidelines once the return request is approved

Items purchased on sale or discounted are final sale. Therefore returns, exchanges or a credit note will not be issued.

Exchanges are only available for Australian customers. For international customers, please submit a return for a store credit, which can be used to repurchase another item. Within Australia.If you would like an alternate size please submit a direct exchange through our returns portal. If you would like to exchange for a different colour or style please submit a return for a store credit.

We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to returns@archdeacon.co for further review. We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer repair, replacement or refund options.

We apologise if an item you have received is not what you ordered. Please lodge an exchange or return for store credit via our returns portal and select the desired item, alternatively email returns@archdeacon.co

You will be required to ship back your return at your own expense. However, we cover the shipping cost to ship your new item's out to you. 

Exchanges are only available for Australian customers. For international customers, please submit a return for a store credit, which can be used to repurchase another item.Within Australia.If you would like an alternate size please submit a direct exchange through our returns portal. If you would like to exchange for a different colour or style please submit a return for a store credit.